I like this image, hope that you do not mind me borrowing it to keep in my blog.
The site that l visited and like best was http://www.oclc.org/nextspace/002/6.htm
To a temporary place in time...
This talked about the past, present and future of libraries, respecting that they contain the memories of societies but at the same time are capable of stepping into the future.
I am not so sure about people contacting Librarians rather than books as this is a very tall order and huge responsibility to place on peoples shoulders. The higher the ratings the more they will be contacted, the higher workload will lead to lower quality of work, leading to less ratings, leading to relaxed pressures, leading to higher quality of work, leading to higher ratings and around and round and round we go.
I like the Library 4.0 concept, libraries as mind gyms, art salons ideas labs.